Customer Service
Track Your Order
🔍
Look up your order
Enter the order number from your confirmation email and the email address you used at checkout. No account required.
or
📂 Track all your orders at onceSign in to your account to see every order, return, and pre-order in one place.
Tracking preview · example
In Transit — on its way
✓
Order confirmed
Your order is placed and confirmed straight away.
✓
Packed
Picked, packed, and labeled at our fulfillment warehouse.
🚚
In transitLive
Handed to the carrier and on the move. Live carrier scans appear here.
The most recent carrier scan and location is shown on this line.
📍
Out for delivery
On the truck for delivery on the expected date.
🏠
Delivered
You'll get a confirmation email once it arrives.
📦 What's in this shipment
🌿
Example item in this order
Sold by Sznmart
Qty 1
👗
A second example item
Sold by Sznmart
Qty 2
ℹ️ Items from third-party sellers may ship separately and arrive on their own schedule. Each shipment is tracked on its own.
💬 Common tracking issues
⏰
Tracking hasn't moved in 48 hours
Carrier handoffs sometimes pause updates. We auto-investigate after 5 days of inactivity.
📦
Marked delivered but I didn't get it
Wait 24 hours, check with neighbors, then file a claim. We replace lost packages on our own items.
🏬
Dropship items take longer
Items from third-party sellers ship 7–14 days. Tracking starts when the supplier hands off to the carrier.
📅
Pre-order ship date changed
If your pre-order ship date moves more than 14 days, we'll notify you and offer a free cancellation.
🔢
Lost my order number
Check your email for "Your Sznmart order is confirmed" — the order number is in the subject line.
🆘
Still need help?
Customer service replies within 4 hours during business days. Reach out and we’ll sort it out.